03/28/2011 AT 07:25
Virgin has a proven track record over the last 14 years of providing better rail services for customers, including the renewal of the entire train fleet and the introduction of a high-frequency timetable. In the last six years alone, annual passenger numbers have doubled from 14 million to over 28 million and Virgin is now delivering industry-leading levels of customer satisfaction.
VRG Chief Executive Tony Collins said: We now look forward to seeing what the government includes in the tender for the franchise. We intend to submit a very strong bid to retain the West Coast franchise, building on the investment and customer improvements we have made. We have plenty of innovative ideas and look forward to working with local communities along the route, as well as other stakeholders, to develop these plans.
The Invitation to Tender is expected to be published by the Department for Transport in May, with bids due to be submitted in August and a decision on the new franchisee announced in December.
London 2012 spectators travelling by rail to Olympic and Paralympic sporting venues throughout Britain will benefit from special Games train tickets and extra services.
Virgin Trains has celebrated carrying 250 million passengers on its West Coast services - equivalent to the combined populations of the United Kingdom, France, Spain and Germany - by handing out free rail travel to 26 lucky passengers.
For the second year in a row, Virgin Trains has walked away with the Best Staffed Station and the Best Customer Care awards, with Crewe and Runcorn stations taking top honours.
Virgin Trains had record sales during the run-up to Christmas, despite some of the worst December weather for more than 40 years.
With Christmas almost upon us, Virgin Trains is urging all passengers to check train times and book seats home in plenty of time as services around the holiday period are already very busy.
Almost 94% of service on Britain's railway during September ran on time, with Chiltern Railways being the most punctual.
Alstom and Virgin Trains have unveiled a new look for one of the fifty-two high-speed tilting Pendolino trains serving the West Coast Main Line.
Britain's railway saw record punctuality in August 2010 with 94.2% of trains running on time. One train operator, c2c, recorded almost 99% of services on time another new record.
A new car park for rail passengers using Warrington Bank Quay station opens on 4 September. Located a short walk from the station in Slutchers Lane, the car park, (car park 2), has 200 spaces.
Crewe and Preston have come top of an independent national poll of ticket buying facilities at rail stations. They were the only two stations managed by Virgin Trains surveyed in the research conducted by Passenger Focus.