07/21/2010 AT 07:49
The research looked at queues at ticket office and at ticket machines, and recorded the percentage of queues longer than 3 minutes off peak or 5 minutes during the peak. The scores for Crewe were 2 percent for ticket office and zero percent for ticket machines. Preston scored 1.2 percent and zero percent respectively.
Sam Dixon, Virgin Trains' Station Manager for Crewe said: “My retail team work hard to deal with customer purchases quickly and efficiently and it is pleasing to note this is reflected in the Passenger Focus research. We also provide a member of staff in the booking hall between 06:15 and 14:30 Monday to Saturday to assist customers in using our ticket machines and build up their familiarity with this method of purchasing or collecting tickets.“
Linsey Robinson, Virgin Trains' Station Manager for Preston said: ‘The results of the survey highlight how the team work hard to serve all our customers that flow through the station. They are committed to helping customers and their colleagues.”
Crewe and Preston are important stations and amongst the busiest in the country. The latest available annual figures (to the end of March 2009) show that 2.85million passengers used Crewe, while 4.73million passed through Preston.
In the recently published Spring 2010 National Passenger Survey, Virgin Trains also scored well for ticket buying facilities at stations. The company achieved 81 percent customer satisfaction, the equal top score among long-distance train operating companies, and nine percentage points above the national score of 72 percent.
The number of trains arriving on time hit a new record high for May with almost 94% of trains across the country arriving punctually.
Virgin Trains is today announcing the launch of a brand new ‘Small Groups product' to enable groups of three to eight people to travel together on the train for even less than before.
This week saw passengers on Virgin Trains able to relax and enjoy their journey even more with the option of free luxury hand massages on board. In partnership with lastminute.com teams of qualified beauty specialists walked the aisles on selected London to Manchester trains.
Virgin passengers have given a big thumbs up to the trains, staff and value for money for price of ticket, but they have made clear they desperately want to see the same standards at stations. These details are contained in the latest National Passenger Survey from rail watchdog Passenger Focus.
Romantic weekends away are top of the present list for the nation this upcoming Valentine's Day. With locations such as the Lake District and London amongst the most popular destinations for Virgin Trains passengers, tickets are selling fast.
Staff at two Virgin Trains' stations have been praised for outstanding customer service by judges in the Cheshire Best Kept Stations awards.
Passengers have flocked to Virgin Trains in record numbers in the first full year of the Virgin High Frequency (VHF) service. Under VHF, launched on 14 December 2008, Virgin Trains has carried 25.4 million customers, attracted by the 30 percent step-up in train frequency and faster journey times.
Following the introduction of a new West Coast timetable last year, there are relatively few changes this December with the basic pattern of service remaining the same.
The new multi-storey car park at Wigan North Western station will open on Monday 7 December. The expanded car park will provide an additional 135 parking spaces, making a total of 403 spaces available at the West Coast station.
Virgin Trains in partnership with Network Rail is doubling the number of car parking spaces available for rail passengers at Stafford station. When the new car park completed it will provide an additional 272 car parking spaces. The new 522-space car park is expected to be completed in late 2010.