03/13/2010 AT 07:20
The National Passenger Survey, which covers Autumn 2009, shows overall passenger satisfaction at 86%, above the national average of 83% and the London & South East average of 82%, marking an improvement since the last survey in Spring 2009.
Passengers also rated South West Trains highly for the punctuality and reliability of its trains, with 89% of passengers satisfied, again significantly higher than the 83% national average and the 82% average for London & South East operators.
Commenting on the results, Ian Johnston, Customer Service Director for South West Trains said: “We are pleased with these results, which continue to reflect the quality of our operations, and our focus to run punctual and reliable train services for our passengers.
“As the UK's most complex, and largest passenger rail operator, it is an achievement to be rated higher than the average for overall satisfaction, and in areas such as punctuality and reliability. However, there are some areas we need to improve on to ensure that satisfaction amongst our passengers continues to grow.”
Stagecoach Group's two rail franchises, East Midlands Trains and South West Trains, have received awards for safety, improved levels of performance and passenger satisfaction.
Commuters cycling to Surbiton Station can enjoy their train journey knowing their bikes are safe and secure following the introduction of a new cycle lock up.
New ticket prices effective from 2 January 2010 will also see no increase in the average fare paid by passengers across the South West Trains network.
Work to allow freight containers to be transported by rail from the Port of Southampton across the country in a quicker, cheaper, greener and more practical way will take place from Saturday 5 December to Sunday 10 January.
Budget train service megatrain.com has doubled the number of low-cost seats available on routes from Portsmouth and Southampton to London.
On Sunday 21 June the London to Brighton Bike Ride will take place. If you think about travelling with a bicycle on this day, please note that Southern and First Capital Connect Rail Services will operate with restrictions.
For the first time ever the west side of Oxford Street, the world's top shopping destination, will closed to traffic over the second May bank holiday weekend. On
There will be lots more room for parking at Micheldever station as work to create 32 additional spaces has completed.
Passengers' overall satisfaction with us has jumped two per cent from last autumn to 87% - this is the highest passenger overall satisfaction rating achieved so far.
South West Trains 2008 winter timetable comes into effect on 14 December and includes some minor alterations.