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Virgin and lastminute.com trial pampering sessions

UK.WEBTRAINS.NET
02/24/2010 AT 07:10

To further emphasise to passengers that travelling by train is a far easier and less stressful mode of transport than by air or car, the free hand massages lasted 2-3 minutes apiece with no pushy sales environment. The UK's leading online travel and leisure retailer lastminute.com also used the opportunity to promote its spa break packages and distribute leaflets and money-off vouchers to lucky passengers. However the main objective of the partnership was to create a relaxing and hassle free on-board experience.

Says Jim Rowe, Senior Communications Manager, “We trialled this luxury treatment free of charge for customers and we hope it improved their overall experience of travelling by train. Quicker journey times, no traffic, free Wifi and now beauty treatments on board – what better way to make a journey! Over 100 people benefitted from the service and we will now review whether to introduce this across our network as a permanent offer.”

Passengers want better stations

Virgin passengers have given a big thumbs up to the trains, staff and value for money for price of ticket, but they have made clear they desperately want to see the same standards at stations. These details are contained in the latest National Passenger Survey from rail watchdog Passenger Focus.

Where will be spending Valentine's Day ?

Romantic weekends away are top of the present list for the nation this upcoming Valentine's Day. With locations such as the Lake District and London amongst the most popular destinations for Virgin Trains passengers, tickets are selling fast.

Praise for Virgin staff at award-winning stations

Staff at two Virgin Trains' stations have been praised for outstanding customer service by judges in the Cheshire Best Kept Stations awards.

Virgin Trains delivers its VHF promises

Passengers have flocked to Virgin Trains in record numbers in the first full year of the Virgin High Frequency (VHF) service. Under VHF, launched on 14 December 2008, Virgin Trains has carried 25.4 million customers, attracted by the 30 percent step-up in train frequency and faster journey times.

Timetable changes from 13 December

Following the introduction of a new West Coast timetable last year, there are relatively few changes this December with the basic pattern of service remaining the same.

More parking spaces at Wigan North Western station

The new multi-storey car park at Wigan North Western station will open on Monday 7 December. The expanded car park will provide an additional 135 parking spaces, making a total of 403 spaces available at the West Coast station.

More car parking spaces for Stafford station

Virgin Trains in partnership with Network Rail is doubling the number of car parking spaces available for rail passengers at Stafford station. When the new car park completed it will provide an additional 272 car parking spaces. The new 522-space car park is expected to be completed in late 2010.

Virgin delivers best ever train performance

Virgin Trains' West Coast rail franchise has just recorded its best ever train performance. In the four weeks ending 17 October 93.4 percent of trains arrived on time at their destination, beating the previous record of 91.3 percent in May 2006.

Penny the Pendolino makes one-and-a-half-million

A Virgin Trains' Pendolino tilting train, designed, built and maintained by Alstom, has become the first of the 52-strong fleet to clock up a million-and-a-half miles.

Megatrain.com offers thousands more rail seats

Budget train service megatrain.com has doubled the number of low-cost seats available on routes from Portsmouth and Southampton to London.

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