Web Trainseurostar - tfl - network rail - virgin train - world - rss - mobile version - us version - web trains international

South West honoured for operational excellence

UK.WEBTRAINS.NET
02/20/2010 AT 07:17

In total, the two train operators picked up three awards at the newly launched ‘Golden Whistles Awards', an awards scheme managed jointly by the Institution of Railway Operators and Modern Railways magazine, created to reward best practice within the industry.

South West Trains, the largest passenger rail company in the UK, picked up the Golden Whistle award for Best Operational Delivery. Based on scores taken from the latest National Passenger Survey (an independent survey representing the views of passengers), this award recognises the achievements of South West Trains in delivering a high quality train service and looks at factors such as punctuality and reliability as well as helpfulness of staff, upkeep and repair of trains, and how well any delays are handled.

Jan Chaudhry, Operations Director, who collected the award for South West Trains, said: “We are extremely proud to have picked up the very first Golden Whistle award, and the one based directly on levels of passenger satisfaction. It recognises the continuous improvement we have made in the delivery of punctual, reliable and good quality train services. It is also a real tribute to the professionalism and dedication of all our staff involved in train service delivery”.

East Midlands Trains, currently running seventh in the national league table for performance demonstrating significantly improved punctuality and reliability, were successful in two of the awards. Most importantly, the company collected a Golden Whistle award for Most Improved Operational Safety, demonstrating East Midlands Trains' commitment to safety. East Midlands Trains also came a very close second out of the 19 passenger train operators in the category of Most Improved Operational Performance, collecting a Silver Whistle.

Mark Steward, Operations Director for East Midlands Trains, commented: “Our top priority is to run safe and reliable trains, so it's a fantastic achievement to have collected these two important industry awards. Our franchise is still relatively new, having only started in late 2007, and it's great to see that the dedication and drive of our staff in making such significant improvements have been recognised in this way. We would like to thank everybody who works hard to deliver safe, punctual and reliable train services day in day out.”

New secure cycle compound for Surbiton Station

Commuters cycling to Surbiton Station can enjoy their train journey knowing their bikes are safe and secure following the introduction of a new cycle lock up.

Cheaper fares for South West Trains from January

New ticket prices effective from 2 January 2010 will also see no increase in the average fare paid by passengers across the South West Trains network.

Southampton Tunnel improvement work

Work to allow freight containers to be transported by rail from the Port of Southampton across the country in a quicker, cheaper, greener and more practical way will take place from Saturday 5 December to Sunday 10 January.

Megatrain.com offers thousands more rail seats

Budget train service megatrain.com has doubled the number of low-cost seats available on routes from Portsmouth and Southampton to London.

London to Brighton Bike Ride

On Sunday 21 June the London to Brighton Bike Ride will take place. If you think about travelling with a bicycle on this day, please note that Southern and First Capital Connect Rail Services will operate with restrictions.

Oxford Street traffic free family day–23 May

For the first time ever the west side of Oxford Street, the world's top shopping destination, will closed to traffic over the second May bank holiday weekend. On

More car parking at Micheldever station

There will be lots more room for parking at Micheldever station as work to create 32 additional spaces has completed.

Passenger satisfaction highest ever!

Passengers' overall satisfaction with us has jumped two per cent from last autumn to 87% - this is the highest passenger overall satisfaction rating achieved so far.

Timetable changes 14 Dec 08

South West Trains 2008 winter timetable comes into effect on 14 December and includes some minor alterations.

New link for visitors to Southampton Airport

With more and more people using the train to get to Southampton Airport this new footbridge will provide many passenger benefits. Lifts will be installed making it easier for those travelling with lots of luggage and providing much needed access for disabled passengers.

© Copyright Web Trains 2019
Site and contents are protected by the french "droit d'auteur" and the Code of the French Intellectual Property
Protected by time-stamping and deposited to an usher
Reproduction not allowed

Privacy Policy - Terms of Service