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Praise for Virgin staff at award-winning stations

02/11/2010 AT 10:00

Announcing the awards for Crewe and Runcorn stations, John Hulme, organiser of the scheme, said: “The award for Crewe railway station reflects the accolades we have received from passengers using this busy mainline junction. The award reflects superior customer value. Sam Dixon and his Virgin Trains team should be congratulated on the positive and engaging way they look after the travelling public.

"The award for Runcorn railway station is for the staffed station that provides the rail traveller with the best customer experience. This easy access station has a pleasant and secure environment with staff that excel in face-to-face service. Keith Millard and his team run a first class station.”

Crewe station took the top slot for excellence in Customer Care. It has recently gained a First Class Lounge and more car parking spaces. Sam Dixon, Station Manager for Virgin Trains at Crewe, said: "This is a great award for this important gateway station, recognising the hard work and excellent customer service offered by all the team."

Runcorn, which has been completely refurbished with upgraded passenger facilities and an enlarged car park was named the best staffed station in Cheshire, fighting off stiff competition from other stations in the area.

Keith Millard, Station Manager for Virgin Trains at Runcorn, said: "This fantastic award recognises the dedication of the station team who really care for their customers, and the investment by Virgin Trains in high quality facilities.”

Virgin Trains delivers its VHF promises

Passengers have flocked to Virgin Trains in record numbers in the first full year of the Virgin High Frequency (VHF) service. Under VHF, launched on 14 December 2008, Virgin Trains has carried 25.4 million customers, attracted by the 30 percent step-up in train frequency and faster journey times.

Timetable changes from 13 December

Following the introduction of a new West Coast timetable last year, there are relatively few changes this December with the basic pattern of service remaining the same.

More parking spaces at Wigan North Western station

The new multi-storey car park at Wigan North Western station will open on Monday 7 December. The expanded car park will provide an additional 135 parking spaces, making a total of 403 spaces available at the West Coast station.

More car parking spaces for Stafford station

Virgin Trains in partnership with Network Rail is doubling the number of car parking spaces available for rail passengers at Stafford station. When the new car park completed it will provide an additional 272 car parking spaces. The new 522-space car park is expected to be completed in late 2010.

Virgin delivers best ever train performance

Virgin Trains' West Coast rail franchise has just recorded its best ever train performance. In the four weeks ending 17 October 93.4 percent of trains arrived on time at their destination, beating the previous record of 91.3 percent in May 2006.

Penny the Pendolino makes one-and-a-half-million

A Virgin Trains' Pendolino tilting train, designed, built and maintained by Alstom, has become the first of the 52-strong fleet to clock up a million-and-a-half miles.

Megatrain.com offers thousands more rail seats

Budget train service megatrain.com has doubled the number of low-cost seats available on routes from Portsmouth and Southampton to London.

Cycle to work by train

Virgin Trains is to become one of the first flagship Bike ‘n' Ride train companies in the country following £1m joint funding from the Department for Transport and Cycling England.

More car parking spaces at Wolverhampton

The first phase of an expanded car park at Wolverhampton station is started. The car park will provide an additional 77 parking spaces, making a total of 477 spaces available at the West Midlands station.

Best July train punctuality for over a decade

July saw 92.4% of trains arriving on time across Great Britain making it the best July since records began over a decade ago.

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