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Virgin delivers best ever train performance

11/16/2009 AT 10:12

The latest performance figure is the highest since Virgin took over running the West Coast franchise in March 1997 and represents a 8.4 percent increase from the 85.0 percent performance recorded in the same period a year ago. An improved service has been consistently delivered over the last three months with nine out of every ten trains on time between August and October.

Since taking over the West Coast rail franchise, Virgin has increased the number of passengers from 13.6 million to 22.5 million a year; replaced the entire train fleet and now runs over 50% more trains on weekdays than it did 12 years ago.

Virgin Trains' Chief Executive Tony Collins paid tribute to all Virgin Trains' people whose commitment to the business remains at the highest level.

"It's great news for our customers and staff that we have our best punctuality ever at 93.4 percent, “ said Tony.

“After the many infrastructure problems of recent years, our customers have the level of service they rightly expect. Network Rail staff, headed by Route Director Jo Kaye, have made significant improvements, and I would thank them all, along with the people at Virgin Trains and train maintenance firms, Alstom and Bombardier, for delivering these excellent results.

“There still remain challenges with the infrastructure and Network Rail needs to ensure performance remains good during the late autumn and winter, but these results offer a great foundation."

Penny the Pendolino makes one-and-a-half-million

A Virgin Trains' Pendolino tilting train, designed, built and maintained by Alstom, has become the first of the 52-strong fleet to clock up a million-and-a-half miles.

Megatrain.com offers thousands more rail seats

Budget train service megatrain.com has doubled the number of low-cost seats available on routes from Portsmouth and Southampton to London.

Cycle to work by train

Virgin Trains is to become one of the first flagship Bike ‘n' Ride train companies in the country following £1m joint funding from the Department for Transport and Cycling England.

More car parking spaces at Wolverhampton

The first phase of an expanded car park at Wolverhampton station is started. The car park will provide an additional 77 parking spaces, making a total of 477 spaces available at the West Midlands station.

Best July train punctuality for over a decade

July saw 92.4% of trains arriving on time across Great Britain making it the best July since records began over a decade ago.

More seats between Midlands and Scotland

Passengers are to be offered thousands of extra seats over the next few weeks on the busy Virgin Trains route between the West Midlands and Scotland through Cheshire, Lancashire and Cumbria.

C2C becomes most punctual operator ever

Train operator c2c, which runs commuter services from London Fenchurch Street, has become Britain's most punctual operator - ever - reaching an average of 95.8% of services on time over the 12 months to 27 June 2009. c2c has beaten the previous record set by Chiltern Railways of 95.4% in 2005.

Train punctuality reaches new record high

The number of trains arriving on time¹ on Britain's railways reached a new record annual high² in the year to 30 May 2009 as 90.8% of services arrived punctually. The highest level of train punctuality since comparable records³ began almost 20 years ago (1992).

More car parking spaces at Preston station

The new multi-story car park at Preston station will open on Monday15 June. The expanded car park will provide an additional 469 parking spaces, making a total of 939 spaces available at the Lancashire station.

New First Class Lounge for Liverpool Lime Street

Virgin Trains First Class customers using Liverpool Lime Street station now have exclusive use of a new state-of-the-art lounge.

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