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Passenger satisfaction highest ever!

UK.WEBTRAINS.NET
02/05/2009 AT 07:26

The survey shows that we are continuing to satisfy customers by delivering a punctual and reliable service.

The punctuality and reliability of a train service is important to passengers which is why we have implemented various initiatives to ensure this is constantly improving. This category saw an increase of 5% compared with Autumn 2007.

Stewart Palmer, our Managing Director, said: “I am extremely pleased we have achieved our highest ever passenger satisfaction score.

“We are making progress as a company but there are some areas where we need to work harder and the challenge now will be maintaining this high result through tough economic times.”

The results of the survey, which is carried out by Passengerfocus, show the company exactly what their passengers are happy and not happy with. Other highlights include amount of space on trains, which has increased by 5%, and comfort of seating area has seen an increase of 1%.

Timetable changes 14 Dec 08

South West Trains 2008 winter timetable comes into effect on 14 December and includes some minor alterations.

New link for visitors to Southampton Airport

With more and more people using the train to get to Southampton Airport this new footbridge will provide many passenger benefits. Lifts will be installed making it easier for those travelling with lots of luggage and providing much needed access for disabled passengers.

Train performance reaches an all time high

South West Trains had recorded the best performance figure to date. Between 17 August and 13 September our PPM (Public Performance Measure) reached 95.9%.

Pre-paid ticket collection from ticket machines

Our ticket machines now have a new facility to make buying tickets more convenient – so people can buy their tickets from our website or our Customer Service Centre and collect their pre-paid train tickets.

Working for a better environment

We are always looking at ways to reduce our impact on the environment. That's why we're working hard to cut energy use at our stations, depots and offices and have set ourselves a target to slash our carbon emissions by 2,000 tonnes over the next two years.

National Passenger Survey results

The National Passenger Survey, released by rail watchdog Passengerfocus, shows we are continuing to make improvements by delivering a safe, punctual and reliable service.

More tickets types available from ticket machines

Our programme to install 444 new easy-to-use machines across our network, which started in 2006, is due to be completed towards the end of this year.

New national fare structure for 2008

Since 18 May 'Apex' and 'SuperAdvance' tickets will be replaced by 'Advance' tickets. These tickets will have common terms and conditions with all Train Operating Companies and Railcard discounts will be available for most national Railcards.

£200,000 joint investment at stations

Twelve of our stations have had new fencing installed in a £200,000 joint project with Network Rail.

Significant crime reduction across our network

Crime on the our network fell by 12.2% in 2007 compared with recorded crime in 2006.

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