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Timetable changes 14 Dec 08

12/03/2008 AT 07:07

The changes in this timetable have been made in a bid to increase capacity on some services and some are as a direct result of passenger feedback.

Work to provide more capacity on our popular Basingstoke to London Waterloo line has resulted in an additional service being provided which will depart at 0642 (Monday to Friday) arriving in London at 0741. By doing this there will be an increase of almost 400 seats into London Waterloo.

Another additional service in this timetable is the 0754 Richmond to Ascot (Monday to Friday) service. The introduction of this service will help to alleviate crowding on the 0722 London Waterloo to Weybridge service.

As a result of passenger feedback the 0544 (Monday to Friday) Alton to London Waterloo service will call additionally at West Byfleet at 0627. The 1535 (Monday to Friday) London Waterloo to Weymouth service will be making an extra stop at Wool arriving at 1755.

New link for visitors to Southampton Airport

With more and more people using the train to get to Southampton Airport this new footbridge will provide many passenger benefits. Lifts will be installed making it easier for those travelling with lots of luggage and providing much needed access for disabled passengers.

Train performance reaches an all time high

South West Trains had recorded the best performance figure to date. Between 17 August and 13 September our PPM (Public Performance Measure) reached 95.9%.

Pre-paid ticket collection from ticket machines

Our ticket machines now have a new facility to make buying tickets more convenient so people can buy their tickets from our website or our Customer Service Centre and collect their pre-paid train tickets.

Working for a better environment

We are always looking at ways to reduce our impact on the environment. That's why we're working hard to cut energy use at our stations, depots and offices and have set ourselves a target to slash our carbon emissions by 2,000 tonnes over the next two years.

National Passenger Survey results

The National Passenger Survey, released by rail watchdog Passengerfocus, shows we are continuing to make improvements by delivering a safe, punctual and reliable service.

More tickets types available from ticket machines

Our programme to install 444 new easy-to-use machines across our network, which started in 2006, is due to be completed towards the end of this year.

New national fare structure for 2008

Since 18 May 'Apex' and 'SuperAdvance' tickets will be replaced by 'Advance' tickets. These tickets will have common terms and conditions with all Train Operating Companies and Railcard discounts will be available for most national Railcards.

200,000 joint investment at stations

Twelve of our stations have had new fencing installed in a 200,000 joint project with Network Rail.

Significant crime reduction across our network

Crime on the our network fell by 12.2% in 2007 compared with recorded crime in 2006.

General information on Christmas and New Year

On Monday 24, Thursday 27, Friday 28 and Monday 31 December 2007 normal weekday restrictions apply to Cheap Day Returns, Super Off-peak Returns, Day Travelcards (Off-peak and Super Off-peak) and Railcard reductions.

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